Regular readers may recall the story of Charles Walling, the retired Seattle warehouseman whose struggle to get his printer to work with Windows Vista was documented in our story marking the Microsoft operating system’s first year on the market.
Well, it’s working now — but not without some help from a Windows test manager.
The story goes on to add:
One extra challenge in Mr. Walling’s case is that he’s a dial-up Internet user, making it more difficult to download a fix to see if it will work.
The thing to remember here is that this story proves Microsoft actually has real tech support people.