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Military-precision emails

I read a story recently about military protocol in emails. A bureacracy as large as the military surely sends a lot of emails. They’ve figured out some interesting ways to make it more efficient for people.

Military-precision subject lines

In the subject of each email there is a selection of words to start it off. They are:

  • ACTION – Meaning some thing in the email is mandatory for the recipient to do.
  • INFO – Informational emails where no response is required. This would hopefully cut down on “Thanks!” emails.
  • DECISION – This requires a decision to be made. There’s probably some overlap with “ACTION” here.
  • COORD – As in, coordination is required with the recipients.

There are some others, and I might add my own for “REVIEW” (as in “review and approve”), but this is a good idea. I’m stealing it for any emails I originate.

The BLUF Line

Likewise, there’s a “Bottom Line Up Front” line at the top. The kids call this tl;dr, as in “Too Long, Didn’t Read”. I’m calling it “In Short”. It’s a short tweet-sized summary of the email. Perfect for quick glances and it increases the likelihood someone can respond quickly.

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Justin has been around the Internet long enough to remember when people started saying “content is king”.

He has worked for some of Indiana’s largest companies, state government, taught college-level courses, and about 1.1M people see his work every year.

You’ll probably see him around Indianapolis on a bicycle.

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